You can return parcels via MyPup Pick Up Points in the Netherlands and Ireland. Do you already have a return label? If so, please follow the steps below.
⚠️ Important: Always attach the shipping label to your parcel before placing it in the locker.
How to return a parcel
- In the MyPup app or website, go to Parcels and select 'Send or Return'
- Choose the destination country.
- Select ‘I already have a shipping label’.
- Choose the courier (e.g. DHL, UPS, etc.).
- Enter the parcel details and a reference if required (e.g. tracking number) and choose the right locker size
- You will receive a unique code (e.g. B1-CD)
✍️ Write this code clearly on the parcel. - Press ‘Create’ to register the shipment. You will now receive a locker number and PIN to open the locker .
After drop-off
MyPup will collect the parcel and hand it over to your chosen courier. Labelled returns are usually processed within 3 working days.
Please note:
- The PIN is valid for 24 hours. If the parcel is not placed in the locker within this time, you must register the shipment again.
- Parcels are sent via the courier stated on the label, not via MyPup. Use is at your own risk. For tracking, please visit the relevant courier's website where applicable.
- You will not receive a proof of postage for your shipment.